• Bosch
  • Daikin
  • Fujitsu
  • Hitachi
  • LG
  • Mitsubishi Electric
  • Panasonic
  • Samsung
  • Toshiba

What it usually means

Air conditioning not cooling usually means the unit can’t move heat out of the room as it should. A blocked filter or a wrong setting is often behind it, and you can check both yourself. If those aren’t the cause, an engineer needs to look at it.

Other causes

Five faults can stop a unit blowing cold air.

Dirty filters

Dirty filters choke the airflow, so the room cools slowly and the unit works harder. Your manual shows how to clean them.

Low refrigerant

Low refrigerant means a leak, because a sealed system doesn’t use up its gas. Topping it up without finding the leak isn’t a repair, and the work needs an F-gas engineer.

The wrong mode or settings

A unit on Fan or Dry mode won’t cool the room properly, and a unit on Heat will warm it. The set temperature also has to be below the room’s temperature.

Ice on the pipes

Ice on the pipes usually points to weak airflow or low refrigerant. Air conditioning freezing up needs a rest, so turn the unit off and let the ice melt. Don’t chip it away, because that can damage the pipes.

A blocked outdoor unit

An outdoor unit needs clear air to get rid of the heat. Leaves, bins or a cover around it can stop the unit cooling.

What you can check safely

Five safe checks cover the common causes. Turn the unit off before you touch the filters:

  1. Set the mode to Cool, and the temperature below the room’s.
  2. Check the remote’s batteries and any timer.
  3. Clean the filters, as your manual shows.
  4. Clear anything from around the outdoor unit.
  5. Close the windows and doors, then give it 30 minutes.

Don’t open the casing, or touch the wiring or the pipe joints. Those parts need an engineer.

What the remote’s symbols mean.

When it needs an engineer

A unit needs an engineer once the safe checks haven’t helped, or if you see any of these:

  • ice that comes back after it has melted
  • water dripping from the indoor unit
  • an error code or a flashing light
  • a new noise or smell

How a repair visit works. A regular service can catch many of these early. What a service covers.

Look up a fault code.

Cooling questions

Why is my air con freezing up?

Air con usually freezes up when too little warm air reaches the cold coil, often because of a dirty filter. Low refrigerant can do the same. Turn the unit off, and call an engineer if the ice comes back.

Does air con need re-gassing every year?

No. A sealed system keeps its refrigerant, so needing more means there’s a leak. An F-gas engineer should find and fix the leak first.

Why does it cool one room but not another?

On a multi-split, each indoor unit can have its own fault, setting or dirty filter. Check that room’s filter and settings first. How multi-splits work.

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